Knowledge Base

You can visit our knowledge base for assistance.


Live Chat

On our website locate this widget on the bottom right, 

Click where it says 'Need help?'. You will now be able to chat to a support agent directly. 


Support Ticket

Log in to your account from website. Click the Login link at the top right. 


Click on 'Tickets'


Go to 'Open Ticket'


Select the appropriate department 


Fill in a subject and type your request much like you would do with a regular email. 


Email Us


You can email our support team directly at support@gridhost.co.za


Call Us


Our support staff are available on 086 000 9584 from 06:00am to midnight.