• The first step would be to verify if the database and user is created.
  • The second step would be to ensure that the user is assigned to the database.
  • The third step would be to access file manager the go to the wwwroot/public_html folder, open the wp-config.php file. Ensure that the db host, db name, username is correct. If it is correct then you will need to copy the password specified in the wp-config.php file, then reset the db users password under the ‘databases’ section in the control panel.