1-grid is only able to downgrade/upgrade packages that we’ve created. If you created your own packages in WHM and assigned them to a customer, you would need to change the package yourself. 


1. Log in to WHM. 


2. Search for “list accounts” 




3. Expand the options on the left-hand side of the account you wish to change: 



4. Click on “Change Plan”. 


You’ll see a box with a list of other packages you created.  


5. Choose the package you wish to assign to the domain.