1. While Outlook is open, click the “Tools” tab and then “Accounts”. A new window will open which will list any other accounts already set up.

2. At the bottom left, click on the “+” button and then “New Account”.

3. Add your email address and click “Continue”.

4. Outlook will either succeed or fail to search for the provider. If it succeeds, it should set up your email account automatically. Should it fail, select IMAP/POP.

Now, you will have to enter your account information.

5. Enter your account information similar to how it is shown below. Replace “example.co.za” with your own domain name.

6. Untick the “Use SSL to connect” if you do not have an SSL certificate installed.

7. Change the port number for your Outgoing Server from 25 to 587.

8. Click on “Add Account” and then “Done”.

Please ensure that all settings are correct on this screen – now choose More Options

10.    Further Outgoing server settings

11.    Authentication: Use the dropdown arrow to select User Name and Password

12.    Enter in your User name (full email address) and Password

13.    Ignore Unqualified domain

14.    Click OK

Please note: These settings will only work if your DNS (records and nameservers) are pointing correctly and have propagated. 

If you are not sure whether your DNS (records and name servers) are pointing to those of 1-grid, please contact our support team via live chat which can be found on the bottom right corner of our website or send us an email to support@1-grid.com.