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Knowledge base
1-grid Android App
Introduction
5
Introduction to the 1-grid Android Application
1-grid APP: How to pay my invoices ?
1-grid APP: How do I view and log Support Tickets ?
1-grid APP: How I update my profile information ?
1-grid APP: How to check 1-grid Network Status
Plesk Migration
Migrating to your new enviroment
9
Windows Plesk Interface Explained
WSP & Helm becomes Plesk Obsidian
How to migrate from WSP to Windows Plesk
How to migrate from Helm to Windows Plesk
Plesk: Managing DNS Records
See all 9 articles
My Account and Customer Zone
Billing & Accounts
16
How do I revert my cancellation request ?
Introducing the 1-grid Android Application
Why does 1-grid send invoices at different times of the month?
How to reactivate previously suspended / cancelled hosting product
How to gain access to an account after owner's death
See all 16 articles
Customer Zone: Hosting
30
Customer Zone: How to log a new Support Ticket?
How to point a Domain via Customer Zone?
Customer Zone: How to add Domain redirect/forwarder?
Customer Zone: Moving domain / hosting from one profile to another
Customer Zone: How to cancel hosting service
See all 30 articles
Customer Zone: Billing
14
Why do I have to pay a service reactivation fee ?
Customer Zone: How to check credit balance ?
How to pay invoices with Credit on account?
Customer Zone: How to check your Billing Cycle
Customer Zone: How to order new / additional services
See all 14 articles
1-grid Cloud Backup
Installation and Configuration
5
How to install 1-grid Cloud Backup Agent (CentOS)
Cloud Backup: How to setup your backup schedule
Cloud Backup: How to recover/restore your backups
How to access your Cloud Console via Customer Zone?
Cloud Backup: How to do a full recovery of your your server
1-grid Affiliate Program
Affiliates Program
2
Customer Zone: How to activate your affiliate account?
How to earn Affiliate Commission
Domains and Company Registrations
Start here!
1
What is a domain name?
Domain Registrations
10
Domains: What is an EPP / Authorization code?
Should I register misspellings of my domain name?
Domains: How to view domain renewal status
Domains: Transfer vs. Nameserver Change
Domains: What is a registry, registrar and registrant ?
See all 10 articles
Domain FAQ
29
1-grid Nameservers
Domains: What is Domain forwarding or Pointing ?
Why does my domain have a 1-grid landing page ?
Domains: DNS Cache Flush
Domain WHOIS Lookup
See all 29 articles
Domain Transfers
7
Domains: How to find another providers auth / EPP code?
Domains: How do I transfer my .com /.net/ .co.za domain to 1-grid ?
Customer Zone: How to get domain's Epp / Auth code
Domain Transfer Troubleshooting
How do I transfer a .co.uk domain to 1-grid ?
See all 7 articles
Setup and Configuration
23
How to set up an email on Android?
Email Restrictions
Internet Security: How to avoid having your email hacked
SPF and DKIM Records within cPanel
How to update domain contact information
See all 23 articles
New Company Registrations
7
Business Registrations - How To Register Your Company
Business Registrations - What if my name has already been taken?
Business Registrations - New Company Registration FAQ's
Business registrations: Are you providing an essential service?
Business Registrations: Retrieving registration documents
See all 7 articles
Email Hosting
Start here ! Email server Settings
1
Email: What are my email server settings?
Step by Step guides for Email Setup
7
How to set up an email account on iPhone iPad
How to set up email in Outlook 2016 ?
How to set up an email on Android mobile device
How to set up email in Outlook Mobile
How to set up email in Mozilla Thunderbird
See all 7 articles
Email for Business
12
Email for Business: How to update your DNS settings
Email for Business: Adding and sharing Calendars
Email for Business: Adding Mailing Lists
How to set up an email account on iPhone iPad
Email for Business: How to create additional mail accounts
See all 12 articles
Email Troubleshooting
15
Email Troubleshooting guide
Unable to receive emails- What to check
How to get email headers?
Cannot send emails
Email Security: I received an email asking for my password
See all 15 articles
SpamTitan Firewall
8
SpamTitan User-Guide
SpamTitan: How to search for emails on your Firewall
SpamTitan: How to blacklist an email address or domain
SpamTitan: How to whitelist an email address or domain
SpamTitan: Update IP for Windows Plesk Mail Server
See all 8 articles
Outlook
12
Outlook: Security Certificate Warning
Outlook: Understanding Email Headers
Outlook 2016: How to change email settings?
Outlook: How to add a signatures
Outlook: How to enable Auto-Responder ?
See all 12 articles
SmarterMail
11
WSP Email: Managing your spam filter
SmarterMail: How do I delete Emails ?
WSP Email: Setting up and manage an auto responder
WSP Email: Setting up an auto forwarder
WSP Email: How to add an image in signature
See all 11 articles
cPanel Webmail
19
Creating an Email Signature in RoundCube
How to use Horde from within cPanel
What is Roundcube Webmail?
How to Log into Horde
How to Compose an email in Roundcube
See all 19 articles
Setup and Configuration
7
How to sync sent mail across devices
How To Set Up Email On Your Own Domain With Google Apps
How to Migrate Email from cPanel to cPanel
How to Migrate Your Email Using IMAP
How to enable DKIM and SPF on your mail domain.
See all 7 articles
Office 365
4
How to set up Office 365 in cPanel
How do I set up Office 365 mail on my domain name
How to setup Office 365 in Website Panel (.Net)
Migrating your IMAP mailboxes to Office 365
Apple
4
How to set up Outlook on Mac
How to add an Email Account to Mac Mail
Sync your iCloud calendar with Outlook for Mac
How to fix "cannot verify server identity" error
Web Hosting
Start Here !
1
What is web hosting?
cPanel
92
How to Import a MySQL database?
cPanel: How to view delivery reports via Track Delivery
cPanel: How to force HTTPS redirection ?
How to log in to cWatch Control Panel from within cPanel?
cPanel: How to create a new Database with Database User?
See all 92 articles
Information
43
Here's a step-by-step guide on how to add your Essential Backup Service
What to do if your site is marked as deceptive/harmful by Google?
What's the difference between a static and dynamic address ?
Magento or Opencart - Which Should I Choose?
Temporary URL Access To Site And CPanel By Modifying The “Hosts” File
See all 43 articles
WHM
20
Customer Zone: How to login to WHM Reseller Panel
WHM: How do I change the Primary domain of a hosting account?
WHM: How to convert an addon domain to an account
WHM: How to create custom cPanel login pages for Resellers
WHM: How to manage two-factor authentication
See all 20 articles
IIS
5
Logging onto your Windows server using Console Mode
Logging users off from your Windows Dedicated Server
How to turn on Website Logging via IIS
How to open and close ports in Windows Firewall
How to Generate a CSR for Microsoft IIS
VPS Hosting
17
How to protect RDP your connections to your server?
cPanel: How to install Moodle manually?
VPS: Working With a MySQL Database
VPS: How to list compiled PHP modules from SSH
VPS: How to install your SSL certificate on your Ubuntu Server
See all 17 articles
Joomla
6
How to reset Joomla admin password
Joomla: Stop spam from your contact form
Joomla: How to enable Google reCaptcha
Joomla: Enabling HTTPS
How to migrate Joomla! Site from Old Server to a New Server
See all 6 articles
WordPress
28
WordPress: How to Update Plugins?
How to increase your Max Upload file size for WordPress
How to migrate an existing WordPress.com site?
WordPress: How do I add the Covid-19 banner to my site?
WordPress: Cloning an existing website to new domain
See all 28 articles
Windows Plesk
78
Plesk: Accessing Databases with ODBC
Plesk: How to add a domain
Plesk: How to install your SSL certificate
Plesk: How to access your MSSQL database
Plesk: Adding Email Forwarders
See all 78 articles
Website Panel (.Net)
56
WSP: How do I login?
WSP: How to change PHP version
How to create an email account in Website Panel? (.Net)
How to change an email password in Website Panel? (.Net)
How to manage DNS zone in Website Panel? (.Net)
See all 56 articles
Website Panel (.Net Reseller)
6
Creating a Hosting space (WSP)
How to adjust your hosting space limits - Reseller Website Panel
How to create a user in Website Panel (.Net)
How to install WordPress in Website Panel (.Net)
Cancel a user account (.Net)
See all 6 articles
HELM
10
How to log in to Helm
How do I add an Email Account (Helm)
How do I add an Email Forwarder (Helm)
How do I add an FTP Account (Helm)
How to change FTP password (Helm)
See all 10 articles
MySQL and MSSQL Database
6
How to connect to the MySQL server
How to Import and Export a MS SQL database using SQL Server Management Studio (SSMS)
How to Import a MySQL Database using phpMyAdmin
MySQL database engines – MyISAM vs Innodb
How to change a database user password
See all 6 articles
FTP
5
Why are my files not listed when connecting via FTP?
Common FTP errors
Filezilla FTP – Connection Timeout Error
cPanel: How to create an FTP account
cPanel: How to change your FTP passwords
DIY Website Builder
Setup and Configuration
25
How do I login to Website Builder Direct ?
How to upgrade your Website Builder
Website Builder: Adding a Contact Form
Website Builder: Adding Video and Audio
Website Builder: How to re-order pages
See all 25 articles
Website Builder: Blog
5
Website Builder: Blog categories and tags
Website Builder: Importing blog posts from Wordpress
Website Builder: Posting from your phone or tablet
Website Builder: Writing your first blog post
Website Builder: Blog FAQ
Website Builder: Store
11
Website Builder: Viewing your Store Analytics
Website Builder : Adding Product Variants
Website Builder: Adding Discount Codes
Website Builder: Importing products from a CSV file
Website Builder: Setting up TAX
See all 11 articles
Sitebuilder Video Tutorials
36
Sitebuilder - Contact Forms
Sitebuilder - Add and move content
Sitebuilder - Changing an image
Sitebuilder - Colours and Fonts
Sitebuilder - Add a Page
See all 36 articles
SSL Certificates and Website Security
cWatch Website Security
3
cWatch: How to add your website
cWatch: How do I log into to Admin Console?
cWatch: What is cWatch Web Security ?
Troubleshooting
2
How to Fix “ERR_SSL_PROTOCOL_ERROR” for Google Chrome
How to Fix SSL Connection Errors on Android Phones
Setup and Configuration
19
cPanel: Installing your certificate with AutoInstall SSL
SSL: Validation Processes
How to Setup SSL on your website
Plesk: How to download an SSL certificate
How to Generate a CSR for Apache Web Server Using OpenSSL
See all 19 articles
Information
19
How to resolve spam being sent from my website?
How to configure your Positive SSL via 1-grid Customer Zone
What is a Wildcard SSL Certificate?
What Is SNI?
Apache Redirect HTTP to HTTPS using mod_rewrite
See all 19 articles
Search Engine Optimization
Search Engine Optimisation
5
What is 1-grid’s rankingCoach?
SEO : Understanding Search Engine Optimization
How to fix high CPU / Server load caused by bot indexing
How do I get my website on Google Search?
1-grid rankingCoach FAQ
How-To Videos
Facebook Video Tutorials
11
How to Create a Facebook Account
How to Change your Profile Photo in Facebook
How to View and Send Messages in Facebook
How to Navigate your Friends Pages in Facebook
How to Manage your Privacy Settings in Facebook
See all 11 articles
RoundCube Video Tutorials
9
How to Reply to or Forward Messages in Roundcube
How to Open an Email Message in Roundcube
How to Mark Messages in Roundcube
How to Manage your Address Book in Roundcube
How to Create Folders in Roundcube
See all 9 articles
Windows 10 Mail Video Tutorials
10
How to Change your Email Password in Windows 10 Mail
How to Configure Notification Settings in Windows 10 Mail
How to Create Folders in Windows 10 Mail
How to Delete an Email Account in Windows 10 Mail
How to Delete Folders in Windows 10 Mail
See all 10 articles
Thunderbird Video Tutorials
8
Configuring an IMAP Email Account in Thunderbird
Configuring a POP Email Account with SSL in Thunderbird
Configuring a POP Email Account in Thunderbird
How to Delete an Email Account in Thunderbird
How to Change your Email Password in Thunderbird
See all 8 articles
Blesta Video Tutorials
20
How to Configure Tax Settings in Blesta
How to Configure your Payment Due Notices in Blesta
How to Create a New Company in Blesta
How to Create a Service in Blesta
How to Create Invoices in Blesta
See all 20 articles
Incredimail Video Tutorials
8
Configuring a POP Email Account with SSL in Incredimail
Configuring a POP Email Account in Incredimail
How to Setup your Email Signature in Incredimail
How to Delete an Email Account in Incredimail
How to Change your Email Password in Incredimail
See all 8 articles
Plesk 12 Video Tutorials
37
How to Create an Email Alias in Plesk 12
How to Create an Email Forwarder in Plesk 12
How to Create an Email Forwarder only in Plesk 12
How to Delete an Email Account in Plesk 12
How to Delete an Email Forwarder in Plesk 12
See all 37 articles
Outlook 2010 Video Tutorials
8
Configuring an IMAP Email Account with SSL in Outlook 2010
Configuring an IMAP Email Account in Outlook 2010
Configuring a POP Email Account with SSL in Outlook 2010
Configuring a POP Email Account in Outlook 2010
How to Setup your Email Signature in Outlook 2010
See all 8 articles
Putty Video Tutorials
12
How to Copy and Paste to and from a Putty Window
How to Clean up your Putty Sessions
How to Change the Bell Style and Settings in Putty
How to Change the Appearance in Putty
How to Change Character Settings in Putty
See all 12 articles
Smatermail Video Tutorials
16
How to Import Emails and Contacts from Another Email Service in Smartermail
How to Login to Smartermail
How to Create an Autoresponder in Smartermail
How to Create Appointments in Smartermail
How to Create New Folders in Smartermail
See all 16 articles
FileZilla Video Tutorials
10
How to Create Remote Folders Using Filezilla
How to Change File and Folder Permissions using FileZilla
Connecting to a Remote Server with Quickconnect in Filezilla
Configuring your Settings in Filezilla
Setting up a Connection in Filezilla Site Manager
See all 10 articles
cPanel Email Video Tutorials
16
How to Delete an Autoresponder in cPanel
How to Delete an Email Account in cPanel
How to Delete an Email Forwarder in cPanel
How to Add an Email Account in cPanel
How to Pipe Unrouted Emails to a Specific Script in cPanel
See all 16 articles
WordPress Plugins Video Tutorials
13
How to Install and Set up W3 Total Cache in Wordpress
How to Install and Set up Wordfence Security in Wordpress
How to Install and Set up Wpsmush in Wordpress
How to Install and Set up Yoast SEO in Wordpress
How to Install and Set up Autoptimize in Wordpress
See all 13 articles
Gmail Video Tutorials
18
How to Export Contacts from Gmail
How to Create Email Filters in Gmail
How to Edit your Personal Information in Gmail
How to Change your Gmail Theme
How to Compose an Email Message in Gmail
See all 18 articles
WebHost Manager (WHM) Video Tutorials
25
Learning about the Skeleton Directory in WHM
How to Upgrade or Downgrade an Account in WHM
How to Create a New Hosting Account in WHM
How to Terminate an Account in WHM
What is the Difference Between Webhost Manager WHM and cPanel
See all 25 articles
cPanel Email (Paper Lantern Theme) Video Tutorials
17
How to Create an Email Forwarder in cPanel
How to Delete a Domain Forwarder in cPanel
How to Delete an Autoresponder in cPanel
How to Delete an Email Account in cPanel
How to Delete an Email Forwarder in cPanel
See all 17 articles
PhpMyAdmin Video Tutorials
14
Deleting Fields from Database Tables with Phpmyadmin
Deleting a Table from a Database with Phpmyadmin
Creating a Table in a Database with Phpmyadmin
Copying a Database Table with Phpmyadmin
Becoming Familiar with Databases and Phpmyadmin
See all 14 articles
Horde Video Tutorials
11
How to Export Contacts from Horde
How to Edit your Personal Information in Horde
How to Create Tasks in Horde
How to Create Folders in Horde
How to Create Calendar Entries in Horde
See all 11 articles
cPanel MySQL Video Tutorials
10
How to Delete a MySQL Database User in cPanel
How to Delete a MySQL Database in cPanel
How to Create a MySQL Database User in cPanel
How to Create a MySQL Database in cPanel
How to Check a MySQL Database for Errors in cPanel
See all 10 articles
WebHost Manager Complete Solution (WHMCS) Video Tutorials
13
How to Setup Payment Gateways in WHMCS
How to Setup Support Departments in WHMCS
How to Setup the WHMCS Cron Job for Automated Tasks
How to Specify Tax Rules in WHMCS
How to Change your Account Settings in WHMCS
See all 13 articles
Outlook 2016 Video Tutorials
10
Configuring Custom Ports in Outlook 2016
Configuring an IMAP Email Account in Outlook 2016
Setting up Favorite Folders in Outlook 2016
Setting up Email Rules in Outlook 2016
How to Delete Folders in Outlook 2016
See all 10 articles
Plesk File Manager Video Tutorials
13
How to Upload Files with Plesk File Manager
How to Change the File Manager Settings in Plesk File Manager
How to Copy File in Plesk File Manager
How to Create New Directories in Plesk File Manager
How to Create New Files in Plesk File Manager
See all 13 articles
cPanel MySQL (Paper Lantern Theme) Video Tutorials
11
How to Create a MySQL Database User in cPanel
How to Delete a MySQL Database in cPanel
How to Manage a MySQL Database with PHPMyAdmin in cPanel
How to Remove a User from a MySQL Database in cPanel
How to Repair a MySQL Database in cPanel
See all 11 articles
WordPress Video Tutorials
12
How to Manage Plugins in Wordpress
How to Manage Users in Wordpress
How to Update your Wordpress Installation
How to Write a Comment in Wordpress
How to Write a New Post in Wordpress
See all 12 articles
Windows Plesk Video Tutorials
29
How to Create Additional FTP Accounts in Windows Plesk
How to Create an Email Alias in Windows Plesk
How to Create an Email Forwarder in Windows Plesk
How to Create and Manage User Accounts in Windows Plesk
How to Create and Manage User Roles in Windows Plesk
See all 29 articles
cPanel Video Tutorials
55
How to Create a Subdomain in cPanel
How to Create Additional FTP Accounts in cPanel
How to Create an Addon Domain in cPanel
How to Create an Email Account in cPanel
How to Create Custom Error Pages in cPanel
See all 55 articles