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Knowledge base
My Account and Customer Zone
Billing & Accounts
15
Customer Zone: How to delete an email account
Customer Zone: How do I view my invoices?
Paying invoices with Credit Card.
Paying invoices with Instant EFT
Paying invoices with Snapscan
See all 15 articles
1-grid Customer Zone
32
Customer Zone: How to recover a lost 1-grid password
Customer Zone: Update your 1-grid password while logged in
Customer Zone: How to check your Billing Cycle
Customer Zone: How to create / delete FTP accounts
Customer Zone: How do I view / manage my databases
See all 32 articles
Affiliates Program
2
How to activate your affiliate account?
Affiliate Commission
Domains and Company Registrations
Domain Registrations
4
Domains: What is a registry, registrar and registrant ?
Should I register misspellings of my domain name?
If 1-grid registers my domain name, who will the domain owner be?
How do I register a domain?
Domain Transfers
4
Domains: How to find another providers auth / EPP code?
Reasons for a domain transfer to fail
Domains: How do I transfer my .com /.net/ .co.za domain to 1-grid ?
Customer Zone: How to get domain's Epp / Auth code
Domain FAQ
29
Domains: Why are my invoices sent 60 days in advance
Domains: Update domain contact information
Domains: How to update nameservers?
Domains: Transfer vs. Nameserver Change
Domains: Understanding DNS
See all 29 articles
Setup and Configuration
10
How to update domain contact information
How to DIG a domain
Changing the name servers on a .de domain name
How can I add an IPV6 record (AAAA Record) to my Domain Name?
Connecting a Wix Domain to an External Site
See all 10 articles
New Company Registrations
3
Business Registrations - How To Register Your Company
Business Registrations - What if my name has already been taken?
Business Registrations - New Company Registration FAQ's
Email Hosting
Email for Business
7
Email for Business: How to update your DNS settings
Email for Business: Adding and sharing Calendars
Email for Business: Adding Mailing Lists
How to set up an email account on iPhone iPad
Email for Business: How to create additional mail accounts
See all 7 articles
Office 365
3
How to set up Office 365 in cPanel
How do I set up Office 365 mail on my domain name
How to setup Office 365 in Website Panel (.Net)
Outlook
12
Security Certificate Warning in Microsoft Outlook
Outlook 2016: How to change email settings?
How to add a signature to Outlook
Outlook: How to enable Auto-Responder ?
How to set up email in Outlook 2016 ?
See all 12 articles
Email Troubleshooting
6
Understanding An Email Header
Email Troubleshooting guide
Unable to receive emails
How to get email headers?
Cannot send emails
See all 6 articles
Apple
4
How to set up Outlook on Mac
How to add an Email Account to Mac Mail
Sync your iCloud calendar with Outlook for Mac
How to set up an email account on iPhone iPad
Android
3
How to set up an email on Android?
Set up email on an Android phone or tablet with Office 365
How to set up an email on Android mobile device
Information
11
Email Restrictions
Internet Security: How to avoid having your email hacked
How to avoid being labeled as a spammer?
SPF and DKIM Records within cPanel
Your Account Was Hacked - Email Scam
See all 11 articles
Setup and Configuration
9
How to set up your Domain Email in Gmail
Blocked via Mailchannels due to spam
How to Migrate Email from cPanel to cPanel
How to enable DKIM and SPF on your mail domain.
How to Migrate Your Email Using IMAP
See all 9 articles
Horde
9
How to use Horde from within cPanel
How to Log into Horde
How to Backup Emails with Horde
How to Auto Delete Trash in Horde
Mass Delete Emails in Horde
See all 9 articles
RoundCube
10
Creating an Email Signature in RoundCube
What is Roundcube Webmail?
How to Compose an email in Roundcube
Searching Email Messages in RoundCube
How to add image signature to your RoundCube Webmail Client
See all 10 articles
SmarterMail
7
Managing your spam filter on SmarterMail
How to Delete Emails in SmarterMail
What is SmarterMail?
Setting up and manage an auto responder on SmarterMail
Setting up an auto forwarder on SmarterMail
See all 7 articles
Web Hosting
cPanel
84
cPanel: View and understand CPU, Memory, and I/O resources
cPanel: How to delete an email account
cPanel: How to migrate your website to new cPanel ?
cPanel: How to download a DNS zone file
cPanel: How do I free up email storage ?
See all 84 articles
Website Panel (.Net)
58
How to log in to Website Panel? (.Net)
How to change PHP version in Website Panel? (.Net)
How to create an email account in Website Panel? (.Net)
How to change an email password in Website Panel? (.Net)
How to manage DNS zone in Website Panel? (.Net)
See all 58 articles
Information
27
Filezilla FTP – Connection Timeout Error
Finding Your Public IP Address
Google Blacklisting
How To Clear Your DNS Cache
Inserting and Editing HTML Links
See all 27 articles
Website Panel (.Net Reseller)
4
Creating a Hosting space (WSP)
How to adjust your hosting space limits - Reseller Website Panel
How to create a user in Website Panel (.Net)
Cancel a user account (.Net)
HELM
9
How to log in to Helm
How do I add an Email Account (Helm)
How do I add an Email Forwarder (Helm)
How do I add an FTP Account (Helm)
How to change FTP password (Helm)
See all 9 articles
Joomla
3
How to reset Joomla admin password
Joomla: Stop spam from your contact form
Joomla: How to enable Google reCaptcha
MySQL and MSSQL Database
5
How to connect to the MySQL server
How to Import and Export a MS SQL database using SQL Server Management Studio (SSMS)
How to Import a MySQL Database using phpMyAdmin
MySQL database engines – MyISAM vs Innodb
How to change a database user password
WHM
13
How to brand within WHM
How to change a cPanel account's password (WHM)
How to change a cPanel Contact Email (WHM)
How to create an account / package (WHM)
How to suspend a cPanel account (WHM)
See all 13 articles
WordPress
18
WordPress: How to install on cPanel
WordPress: How do I enable SSL on my website ?
WordPress: Tips to secure your website
6 Ways to secure website form and stop Spam in WordPress
Move WordPress from subdomain folder to public_html /Addon domain root folder
See all 18 articles
SpamTitan Firewall
5
SpamTitan User-Guide
How to search for emails on SpamTitan firewall
How to blacklist an email address or domain
How to whitelist an email address or domain
Update Spamtitan IP for Windows Plesk Mail Server
Plesk
9
Plesk: How to create a subdomain
How to schedule backups - Plesk
How to restore your domain - Plesk
How to increase your quota - Plesk
How to customize web server error pages - Plesk
See all 9 articles
VPS and Dedicated Servers
15
How to generate a CSR in IIS on your VPS or Dedicated Server
What is the difference between a VPS and a Dedicated Server
How do I log into my VPS or Dedicated Server
How to install a LAMP stack on your server
CentOS - Installing Apache and PHP
See all 15 articles
Windows Plesk
68
How to import a MySQL DB into Windows Plesk
How to log into Plesk for Windows Control Panel
Windows Plesk Interface Explained
Viewing Statistics in Windows Plesk
Managing Additional User Accounts in Windows Plesk
See all 68 articles
Blesta Video Tutorials
20
How to Configure Tax Settings in Blesta
How to Configure your Payment Due Notices in Blesta
How to Create a New Company in Blesta
How to Create a Service in Blesta
How to Create Invoices in Blesta
See all 20 articles
Plesk 12 Video Tutorials
37
How to Create an Email Alias in Plesk 12
How to Create an Email Forwarder in Plesk 12
How to Create an Email Forwarder only in Plesk 12
How to Delete an Email Account in Plesk 12
How to Delete an Email Forwarder in Plesk 12
See all 37 articles
Putty Video Tutorials
12
How to Copy and Paste to and from a Putty Window
How to Clean up your Putty Sessions
How to Change the Bell Style and Settings in Putty
How to Change the Appearance in Putty
How to Change Character Settings in Putty
See all 12 articles
FileZilla Video Tutorials
10
How to Create Remote Folders Using Filezilla
How to Change File and Folder Permissions using FileZilla
Connecting to a Remote Server with Quickconnect in Filezilla
Configuring your Settings in Filezilla
Setting up a Connection in Filezilla Site Manager
See all 10 articles
WordPress Plugins Video Tutorials
13
How to Install and Set up W3 Total Cache in Wordpress
How to Install and Set up Wordfence Security in Wordpress
How to Install and Set up Wpsmush in Wordpress
How to Install and Set up Yoast SEO in Wordpress
How to Install and Set up Autoptimize in Wordpress
See all 13 articles
WebHost Manager (WHM) Video Tutorials
25
Learning about the Skeleton Directory in WHM
How to Upgrade or Downgrade an Account in WHM
How to Create a New Hosting Account in WHM
How to Terminate an Account in WHM
What is the Difference Between Webhost Manager WHM and cPanel
See all 25 articles
PhpMyAdmin Video Tutorials
14
Deleting Fields from Database Tables with Phpmyadmin
Deleting a Table from a Database with Phpmyadmin
Creating a Table in a Database with Phpmyadmin
Copying a Database Table with Phpmyadmin
Becoming Familiar with Databases and Phpmyadmin
See all 14 articles
cPanel MySQL Video Tutorials
10
How to Delete a MySQL Database User in cPanel
How to Delete a MySQL Database in cPanel
How to Create a MySQL Database User in cPanel
How to Create a MySQL Database in cPanel
How to Check a MySQL Database for Errors in cPanel
See all 10 articles
Plesk File Manager Video Tutorials
13
How to Change File and Folder Permissions in Plesk File Manager
How to Calculate the Size of a Directory in Plesk File Manager
How to Access File Manager in Plesk
Becoming Familiar with Plesk File Manager
How to Rename files in Plesk File Manager
See all 13 articles
WebHost Manager Complete Solution (WHMCS) Video Tutorials
13
How to Setup Payment Gateways in WHMCS
How to Setup Support Departments in WHMCS
How to Setup the WHMCS Cron Job for Automated Tasks
How to Specify Tax Rules in WHMCS
How to Change your Account Settings in WHMCS
See all 13 articles
cPanel MySQL (Paper Lantern Theme) Video Tutorials
11
How to Create a MySQL Database User in cPanel
How to Delete a MySQL Database in cPanel
How to Manage a MySQL Database with PHPMyAdmin in cPanel
How to Remove a User from a MySQL Database in cPanel
How to Repair a MySQL Database in cPanel
See all 11 articles
WordPress Video Tutorials
12
How to Manage Plugins in Wordpress
How to Manage Users in Wordpress
How to Update your Wordpress Installation
How to Write a Comment in Wordpress
How to Write a New Post in Wordpress
See all 12 articles
Windows Plesk Video Tutorials
26
How to Create Additional FTP Accounts in Windows Plesk
How to Create an Email Alias in Windows Plesk
How to Create an Email Forwarder in Windows Plesk
How to Create and Manage User Accounts in Windows Plesk
How to Create and Manage User Roles in Windows Plesk
See all 26 articles
cPanel Video Tutorials
57
How to Create a Subdomain in cPanel
How to Create Additional FTP Accounts in cPanel
How to Create an Addon Domain in cPanel
How to Create an Email Account in cPanel
How to Create Custom Error Pages in cPanel
See all 57 articles
SSL Certificates and Website Security
Information
12
Why does the green lock for my SSL not show?
How to Secure Your WordPress Website
What type of SSL Certificate do I need
Dedicated SSL vs. Shared SSL
What is ransomware
See all 12 articles
Setup and Configuration
17
How to install your SSL Certificate
The SSL Certificate Validation Process
How to get HTTPS: Setting up SSL on your website
How to download an SSL certificate in Plesk?
How to generate a CSR in cPanel
See all 17 articles
Troubleshooting
2
How to Fix “ERR_SSL_PROTOCOL_ERROR” for Google Chrome
How to Fix SSL Connection Errors on Android Phones
How-To Videos
Facebook Video Tutorials
11
How to Create a Facebook Account
How to Change your Profile Photo in Facebook
How to View and Send Messages in Facebook
How to Navigate your Friends Pages in Facebook
How to Manage your Privacy Settings in Facebook
See all 11 articles
RoundCube Video Tutorials
9
How to Reply to or Forward Messages in Roundcube
How to Open an Email Message in Roundcube
How to Mark Messages in Roundcube
How to Manage your Address Book in Roundcube
How to Create Folders in Roundcube
See all 9 articles
Windows 10 Mail Video Tutorials
10
How to Change your Email Password in Windows 10 Mail
How to Configure Notification Settings in Windows 10 Mail
How to Create Folders in Windows 10 Mail
How to Delete an Email Account in Windows 10 Mail
How to Delete Folders in Windows 10 Mail
See all 10 articles
Thunderbird Video Tutorials
8
Configuring an IMAP Email Account in Thunderbird
Configuring a POP Email Account with SSL in Thunderbird
Configuring a POP Email Account in Thunderbird
How to Delete an Email Account in Thunderbird
How to Change your Email Password in Thunderbird
See all 8 articles
Incredimail Video Tutorials
8
Configuring a POP Email Account with SSL in Incredimail
Configuring a POP Email Account in Incredimail
How to Setup your Email Signature in Incredimail
How to Delete an Email Account in Incredimail
How to Change your Email Password in Incredimail
See all 8 articles
Outlook 2010 Video Tutorials
8
Configuring an IMAP Email Account with SSL in Outlook 2010
Configuring an IMAP Email Account in Outlook 2010
Configuring a POP Email Account with SSL in Outlook 2010
Configuring a POP Email Account in Outlook 2010
How to Setup your Email Signature in Outlook 2010
See all 8 articles
Smatermail Video Tutorials
16
How to Import Emails and Contacts from Another Email Service in Smartermail
How to Login to Smartermail
How to Create an Autoresponder in Smartermail
How to Create Appointments in Smartermail
How to Create New Folders in Smartermail
See all 16 articles
cPanel Email Video Tutorials
16
How to Delete an Autoresponder in cPanel
How to Delete an Email Account in cPanel
How to Delete an Email Forwarder in cPanel
How to Add an Email Account in cPanel
How to Pipe Unrouted Emails to a Specific Script in cPanel
See all 16 articles
Gmail Video Tutorials
18
How to Export Contacts from Gmail
How to Create Email Filters in Gmail
How to Edit your Personal Information in Gmail
How to Change your Gmail Theme
How to Compose an Email Message in Gmail
See all 18 articles
cPanel Email (Paper Lantern Theme) Video Tutorials
17
How to Create an Email Forwarder in cPanel
How to Delete a Domain Forwarder in cPanel
How to Delete an Autoresponder in cPanel
How to Delete an Email Account in cPanel
How to Delete an Email Forwarder in cPanel
See all 17 articles
Horde Video Tutorials
11
How to Export Contacts from Horde
How to Edit your Personal Information in Horde
How to Create Tasks in Horde
How to Create Folders in Horde
How to Create Calendar Entries in Horde
See all 11 articles
Outlook 2016 Video Tutorials
10
Configuring Custom Ports in Outlook 2016
Configuring an IMAP Email Account in Outlook 2016
Setting up Favorite Folders in Outlook 2016
Setting up Email Rules in Outlook 2016
How to Delete Folders in Outlook 2016
See all 10 articles
DIY Website Builder
Setup and Configuration
23
Website Builder: Start building your website.
Website Builder: FAQ
Website Builder: redirect to HTTPS
Website Builder: How do I login ?
Adding Google analytics to Website Builder
See all 23 articles
Search Engine Optimisation
4
How do I get my website displayed on Google Search?
What is 1-grid’s rankingCoach?
SEO : Understanding Search Engine Optimization
How to fix high CPU / Server load caused by bot indexing
Sitebuilder Video Tutorials
37
Sitebuilder - Contact Forms
Sitebuilder - Add and move content
Sitebuilder - Changing an image
Sitebuilder - Colours and Fonts
Sitebuilder - Site design
See all 37 articles
1-grid Android App
Introduction
3
Introduction to the 1-grid Android Application
1-grid APP: How to pay my invoices ?
1-grid APP: How do I view and log Support Tickets ?