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Knowledge base
General
Getting Started
16
How to log into the Customer Zone
Forgot Customer Zone password
Change Your Account Password
View All Your Support Tickets
Order a New Service from Your Customer Zone
View Your Account Email History
Add a New Contact Person to Your Account
How to Choose a Hosting Package
Do I need a database?
Who’s visiting my website?
See all 16 articles
Email Setup Assistance
General Email Assistance
30
What’s my Email Server Settings?
The differences between POP and IMAP
Email Restrictions
Setup a forwarder for an entire domain in cPanel
Set up email on Windows Live
How to create an email account (cPanel)
Creating an email account in Website Panel (WSP)
Adding a forwarding rule in Website Panel (WSP)
Adding a forwarding rule in cPanel
How to change my email password in Website Panel (WSP)
See all 30 articles
Auto-responders or Out Of Office Messages
3
Auto-Responder Out of Office in Outlook
Auto-Repsonder Out of Office for Gmail on Android
Auto-Responder Out of Office in Gmail on Your PC
Outlook
7
Set up email in Outlook 2010/2016
Setup email in Outlook 2007
Prevent Emails from going to the Junk Folder
How to fix slow Outlook IMAP folder synchronization issues
Fix messages that are stuck in the Outbox
Sent email in Outlook.com comes back "delivery failed"
How to archive emails in Outlook
Android
2
Setup your email account on a Android device.
Troubleshooting POP3/IMAP Accounts on Android devices
Apple
2
Setup email on your iPhone/iPad
Setup Outlook 2016 for Mac
Webmail
1
Access your email via webmail (cPanel)
Webmail Guide
2
Access your email via webmail (cPanel)
Which cPanel Webmail Application Should I Choose
Web Hosting
.Net Reseller
3
Cancel a user account (WSP)
Creating a Hosting space (WSP)
Creating a user (WSP)
Getting Started
5
How to manage your hosting account
How To Unblock Your IP address Via The Customer Zone
How to upload files using FTP
Get Support from 1-grid
Filezilla FTP – Connection Timeout Error
cPanel
41
How to setup a CNAME record (cPanel)
How to setup an A record (cPanel)
How to setup an SPF record (cPanel)
How to change MX records (cPanel)
Change FTP password (cPanel)
How to change my control panel password (cPanel)
How to upload a file using File Manager (cPanel)
Domain Parking
Change PHP version (cPanel)
Your PHP installation appears to be missing error
See all 41 articles
General Hosting
49
Restore a backup of your website or database
Optimise your website images
Do you allow SSH/Telnet on shared hosting?
How To Resolve High CPU Usage On WordPress Shared Hosting
Do you run backups on your servers?
So what is CloudFlare?
Where must I upload my website files to?
Moving to 1-grid from another Host? Here's A Checklist
What do I put for the cron job Command to Run?
What are Cron Jobs?
See all 49 articles
WordPress
91
How to install WordPress (cPanel)
Use YouTube or Vimeo for Your Videos
Why Update WordPress Plugins Manually?
Keep WP plugins & themes updated
Delete Inactive Plugins in WordPress
Speed up your WordPress site by optimizing your images
How to Reset WordPress admin password
Why Update WordPress Plugins?
How to Install Google Analytics in WordPress
Secure Your WordPress Website
See all 91 articles
Website Security
9
What is a CSR?
Why you should always keep WP, plugins & themes updated
What happens when my SSL certificate expires?
Website hacked
How do I fix “parts of this page is not secure such as images” relating to your SSL certificate
How to install your SSL Certificate?
What type of SSL / Secure Certificate do I need?
SSL Certificate Activation
How do I Force my Website to use SSL?
Spam Experts Dashboard
5
Searching for Emails on Spam Firewall
Manage Your Spam Firewall
Whitelist / Blacklist email addresses
Viewing Spam Quarantine
Resend old emails
WHM
8
Creating an account / package (WHM)
Branding in WHM
About Reseller WHM
Changing cPanel password in WHM
How to change a cPanel Contact Email (WHM)
How to suspend a cPanel account (WHM)
How to terminate/cancel a cPanel account (WHM)
How to upgrade/downgrade a cPanel account (WHM)
HELM
21
How to delete a domain through Helm
How is my Disk Space calculated in HELM?
Information regarding Multi-Recipient Address lists
Steps to add a Microsoft SQL Server Database through HELM
What directory do I upload my web files to?
How do I add/change/delete default documents for my domain name?
Add write permissions to directory or file by using HELM
Web Site Settings options available in HELM
How do I Create a Virtual Directory?
Basic Domain Statistics in HELM
See all 21 articles
.NET Web Hosting
33
How to create Websites in Website Panel
Advanced Web Statistics WSP
Create an FTP account in Website Panel (WSP)
Creating an email account in WebsitePanel (WSP)
Adding a forwarding rule in Website Panel (WSP)
How to create an MS SQL server database in WebsitePanel
How to create users for a database in WebsitePanel
How to create a MySQL database in WebsitePanel
Create ODBC DSN in WebsitePanel
How to view your quotas in Website Panel (WSP)
See all 33 articles
Joomla
12
Contact Forms & Pop-Ups for Your Joomla Site
Content Translation for Your Joomla Site
Module Management for Your Joomla Site
Add a WYSIWYG Editor to Your Joomla Site
Generate a Sitemap for Your Joomla Site
Create a Gallery on Your Joomla Site
Add a Booking System to Your Joomla Site
Add A Blog to Your Joomla Site
Manage Events on Your Joomla Site
Add Contact Forms to Your Joomla Site
See all 12 articles
MySQL Database Assistance
18
How to manage a MySQL Database in phpMyAdmin
How to delete a MySQL database user in cPanel
How to repair a MySQL database in cPanel
How to create a MySQL database user in cPanel
How to delete a MySQL database in cPanel
How to assign a user to a MySQL database in cPanel
How to change a MySQL database users password in cPanel
How to remove a user from a MySQL database in cPanel
How to check a MySQL database for errors in cPanel
MySQL database engines – MyISAM vs Innodb
See all 18 articles
Website Builder
27
Getting started: Creating your first site
Map a domain
Publishing your site
Add a post to your blog
Getting started: Setup your blog
Adding images to your site
The navigation menu
Stock images: Finding and Using
Using the image editor
SEO settings
See all 27 articles
General information
1
Your IP address has changed
Domain Names
Registrations
1
How do I register a domain?
Transfers
7
How do I transfer my .com domain to 1-grid
co.za domain transfer procedure
How do I obtain an auth/EPP code for my domain name?
ICANN - Reasons for domain transfer failures
How do I Transfer my International Domain
Transfer my co.za to 1-grid
Transfer your co.uk domain to 1-grid
General
14
View All Your Domains
What is a domain name?
Keeping domains after cancelling hosting packages
What is an EPP or Authorization Key?
What is a Domain Alias?
Which Domains Can Be Registered at 1-grid?
What is DNS
Update nameservers
Domain Statuses
Domain Rescue Fees
See all 14 articles
Billing & Account Admin
General
8
Switch to Credit Card Payment
How to add funds to your account
Update / Edit Account details
Payments and Suspensions
Why pay in advance?
How do I switch my Payment Method
Why pay with a credit card?
Update a security question
Statements & Invoices
2
View Your Statement
View Your Invoices
How to make Payments
6
How do credit card payments work?
Update my Credit Card Details?
How to Change your Debit Order details
How Do I Pay My Account / Invoice?
How to pay your 1-grid account
How to make an Instant payment via Payfast
Website Design & Marketing
We build it for you
8
Website Design FAQ
How do I embed videos, images and other content onto my website?
Inserting an Image Gallery
Inserting and Editing HTML Links
Editing Button Links and Text
How to login to my website’s dashboard
How do I submit changes to 1-grid?
What we need to create your website
Search Engine Optimisation
2
What is 1-grid's Ranking Coach?
How do I get my website displayed on Google Search?
Dedicated Servers
General
9
Dedicated Server Q&A
Logging onto your server using Console Mode
Logging users off from your Dedicated Server
Securing SSH on your Linux Dedicated Server
Monitoring network traffic
How to turn on Website Logging via IIS
How to Setup a MySQL Server
Setup 1-grid SNMP community on Windows
Setup 1-grid SNMP communities on Linux (CentOS & Ubuntu)
VPS
General
13
CentOS - Apache configuration Part 1
CentOS - Apache configuration Part 2
CentOS - Apache Virtual Hosts Part 1
CentOS - Apache Virtual Hosts Part 2
CentOS - Installing Apache and PHP5
Setup your CentOS Cloud - Part 1
Setup your CentOS Cloud - Part 2
Default Linux Configuration for VPS Servers
VPS Q&A
How to install a LAMP stack on your server
See all 13 articles
Business VPS
3
How to Add a Package in WHM
How to log into your Business VPS
Modifying a cPanel account (WHM)
