This guide will explain the email restrictions that are placed on our network.
Email size limit
There is a size restriction of 25 MB on any email. This size limit dictates the maximum size of all your attachments to one email. Because the data is encoded in base64 which encodes groups of up to three bytes as groups of four printable ASCII characters. Typically, these groups of printable characters are then split into lines.
The result is that the encoded data is more than the size of the original data.
The maximum amount of recipients that you can send to in one email is 25. This includes CCs and BCCs.
Emails per hour limit
The maximum amount of emails you may send per hour is 600 per domain. This includes CCs and BCCs. For example, if you send 1 email and CC 5 recipients, then this counts as 6 emails.
Online disk space limit
When you reach your allocated disk space limit, you will still be able to use more disk space, although for every KB/MB you go over your limit, you will get charged a designated overage fee. When you receive our notification that you have gone over your limit, you can immediately contact us, to upgrade your package should you wish to avoid overage charges.
When you reach your allocated bandwidth limit, you will still be able to send and receive emails, although for every KB/MB you go over your limit, you will get charged a designated overage fee. When you receive our notification that you have gone over your limit, you can immediately contact us to upgrade your package, should you wish to avoid overage charges. Remember to weigh up the advantages of upgrading or simply paying for the overages.
Guidelines for smooth email use
For the best email experience you can follow the following guidelines:
Keep under the above limits.
Avoid sending emails larger than 2 MB or even 1 MB. The larger the emails, the longer it will take to send out the email, and the chances of the sending process timing out will be increased.
Don’t send out unnecessary messages to other people without them consenting to this before the time. Spam has become a major problem, and lots of people and organisations take spam extremely seriously. If someone complains that you are sending them spam, then your email address could get blacklisted on some servers or, depending on the severity of the spam, you could even be fined.