This guide will explain the email restrictions that are placed on our network.

 

Email size limit

There is a size restriction of 25 MB on any email that you send out. This size limit dictates the maximum size of all your attachments to one email.


Recipients limit

The maximum amount of recipients that you can send to in one email is 25. This includes CCs and BCCs.


Emails per hour limit

The maximum amount of emails you may send per hour is 300. This includes CCs and BCCs. For example, if you send 1 email and CC 5 recipients, then this counts as 6 emails.


Online disk space limit

When you reach your allocated disk space limit, you will still be able to use more disk space, although for every KB/MB you go over your limit, you will get charged a designated overage fee. When you receive our notification that you have gone over your limit, you can immediately contact us, to upgrade your package should you wish to avoid overage charges.


Bandwidth limit

When you reach your allocated bandwidth limit, you will still be able to send and receive emails, although for every KB/MB you go over your limit, you will get charged a designated overage fee. When you receive our notification that you have gone over your limit, you can immediately contact us to upgrade your package, should you wish to avoid overage charges. Remember to weigh up the advantages of upgrading or simply paying for the overages.


Guidelines for smooth email use

For the best email experience you can follow the following guidelines:

Keep under the above limits.

Avoid sending emails larger than 2 MB or even 1 MB. The larger the emails, the longer it will take to send out the email, and the chances of the sending process timing out will be increased.

Don’t send out unnecessary messages to other people without them consenting to this before the time. Spam has become a major problem, and lots of people and organisations take spam extremely seriously. If someone complains that you are sending them spam, then your email address could get blacklisted on some servers or, depending on the severity of the spam, you could even be fined.