This guide will show you features that you are able to make use of within the spam firewall. 


How do I login?

  • The URL: , email address, and password will be mailed to the authorized account holder’s email address as per the customer zone. 
  • The mail will look as follows: 


How to reset login details?

  • If a password needs to be recovered, customers can simply use the Forgot my Password link to resend the password:



The SpamTitan Interface

  • This is useful in order to check for spam/ messages or to resend mail and pull reports, etc. 
  • To log in, use your email account and password as listed in the welcome mailer: 


  • Once logged in you will be able to select the role and domain they would like to check stats for: 


  • You can also switch to another domain if you have multiple domains linked to your email address. 
  • Do this by simply clicking on the domain name in the top right-hand corner and selecting a different domain: 


Blacklist/ Whitelisting 

  • To whitelist or blacklist a domain or email address, simply select the “Filter Rules” and then enter the address you wish to list: 


  • Check for spam/ release/ resend mail 
  • To release mail caught as spam, resend mail that was sent previously or check if a mail has been caught in quarantine, browse the “Quarantine” section: 


  • From the Message Type section you will be able to select the criteria you wish to search for, and Apply when all information has been added.
  • From here, you can select the mail you would like to perform the action on and either release the mail (resend), whitelist (training the firewall not to mark similar mail as spam), or delete mail. 



  • If you would like to set up reports to monitor how much mail a specific domain/ mailbox gets in a time period. 
  • You will be able to do so via the Reporting” tab: 


  • You can view historical reports here, schedule new reports, or generate a report on the spot based on your needs. 
  • To generate a  Basic Report, select the Reports option. 
  • Select the criteria and when done click Run” to generate: 


  • You will then be able to view the report under the Todays Reports tab: 


  • You can view the report online by selecting the magnifying glass to the right-hand side of the report, or alternatively, download the report in the format of your choice