1) Cash Deposits at a Nedbank Branch:



If you choose to settle your account with this method, the payment will take up to 24 working hours to reflect on your account. Payments must be correctly referenced (client ID or Invoice ID) to ensure that 1-grid is able to identify your payment and correctly allocate it to your account.



 

2) Internet payment:



Using the internet banking payment facility allows you to load us as a beneficiary for settlement to your 1-grid account. All internet payments must be correctly referenced to ensure that 1-grid is able to identify your payment and correctly allocate it to your account. 



ü Payments from Nedbank to Nedbank will reflect immediately in our bank account. The payment will be allocated to your account between 8am and 10am the next day.

ü Payments from a different bank can take approximately 2 – 3 working days to reflect on your 1-grid account.



 

3) International payment:

Estimated time scale for foreign payments to reflect in our 1-grid bank account is approximately 10 business days.



 

What if my payment does not reflect on my profile?


If you have already paid us and the payment has exceeded the above estimated timeframes, you need to forward the proof of payment through to billing@1-grid.com so we can track the missing payment. 


ü Please send us a valid proof of payment and make sure that the details on the proof of payment are clear for the consultant to read.

ü The proof of payment should display the following details:

v Date of payment

v Reference used

v Amount paid



 

How does the system allocate my EFT payment?



The EFT facility is designed to assign the payments to the oldest unpaid invoice on your account. This would include unpaid domain renewal invoices. This could present problems if you have old unpaid invoices.