You'll need to check with your DNS provider if your Domain is not hosted with 1-Grid, for instructions on how to set up the following records Click Here.
NOTE: In the items below, simply replace "example.com" with your domain name.
General DNS Entries
There are several DNS entries that are required in order to run a mail server. These not only make the mail server visible to the world, but also can help ease the use of mail accounts by end users. Below, these are listed as well as their function.
mail.example.com A ($serverip$)
smtp.example.com cname Mail.example.com
pop.example.com cname Mail.example.com
imap.example.com cname Mail.example.com
mx 5 1-grid-mx01.co.za
· mx 5 1-grid-mx02.com
mx 5 1-grid-mx03..co.za
mx 5 1-grid-mx04.com
txt " v=spf1 mx a ip4: ($serverip$)a:mail.example.com a:smtp.mail.example.com include:relay.mailchannels.net ~all "
Optional, But Recommended DNS Entries
Autodiscover is a way to allow users to quickly and easily set up accounts in email clients, both on desktop and mobile. Autodiscover is just that: a way for user settings to be discovered, automatically, by the email client. These settings include incoming/outgoing mail server info, ports used, etc. However, in order for autodiscover to work, it requires DNS entries.
To set up autodiscover in DNS, you need to add the following:
· A Record - This should be set to "autodiscover.
$servername$.1.grid.com", and point to the IP address of that domain's mail server. ($serverip$)
· SRV Record - This record returns the available domain and the service being used back to the client. The format for the SRV is "_autodiscover._tcp.example.com". Here's an example of the SRV:
NOTE: Not all devices and email clients handle autodiscover in the same way. Therefore, just because you set up autodiscover doesn't mean it will work for each user.
Most major email providers require an additional layer of security before they'll accept incoming email. Free email providers like Gmail, Yahoo! and Outlook.com are using these "mail signing protocols" as a way to further protect their users from unwanted email and phishing schemes. Therefore, having DKIM set up for your mail domains is an very, VERY good idea.
To set up DKIM, you'll first want to enable it for a domain within SmarterMail. This is handled on the Domain Admin side, go to the domain's Settings page. On the Email Signing card, click "Enable". A modal window opens up containing both a Text Record Name and a Text Record Value. BOTH of these need to be added as TXT records to the DNS for the domain in order for DKIM to work. You can simply copy/paste the values into whatever interface is used for DNS management. For example:
Time to Live (TTL):5 minutes