This article provides you with information on how to verify your account with 1-grid

What is Verification?

When you need assistance with your account and reach out to our Live Support team, you may be asked to provide verification of your account. Verification is a method we use to confirm that the person contacting us is authorized to have changes made to the account. This often is the account owner but may also be a trusted individual such as a business partner, developer, office assistant, etc.

Why Do You Verify?

We verify as a basic level of security. Without a verification process anyone would be able to contact support and make any changes they like. This could include having a password changed so the person could steal files or registration of the domain name or even the entire account. A disgruntled employee may want to take revenge on their employer or perhaps a developer who was fired decides they want to regain access to wreck the site. Without verification, anyone can claim they are authorized and then take malicious actions in the account. We want your accounts to be as safe as possible.

To verify your account you would need to provide the answers to 3 of the below correctly.

  • Security Question 

As an additional level of security, we have implemented a security question when you signed up for your 1-grid account. 

  • Business VAT number

If you have a registered business you can provide us with this information to verify your account.

  • ID / Passport number

You may provide us with your ID number or password number to verify your 1-grid Account

  • Physical Address 

Your physical address used when signing up for your 1-grid account 

  • Your latest 3 invoice numbers

Each time a new invoice is generated it will be sent to you profile registered mailbox. You may use this as a way to verify you account.

  • Listed Email address

Your email address that you receive all notifications from 1-Grid such as invoices or latest updates. 

  • Customer Code

You can find your customer code either on your invoice or if you log into the customer zone under mydashboard.


TIP: Should you require more information you can contact our Support Center by clicking here.