This article provides you with information regarding our reactivation fee.
1-grid strives to provide the best possible service to all our customers. We offer services with billing cycles of monthly, quarterly and annually. We send invoices with a time of 14 days (7 days prior to the due date and 7 days after the due date) to allow customers to pay, in addition to that we send a 48-hour notice prior to suspending in order to notify our customers.
Once a service is suspended and late payment is received for reactivation of the service an admin fee is charged as per communicated both in our T&Cs AND on the invoices notice that is sent out. The admin fee for reactivation is R50 and is generated upon late payment received of your outstanding invoice.
Should you wish to query this invoice you can contact our Billing department directly.