This article provides you with information on how to provides our live Support with a screenshot so you may be assisted faster. This article is valid for users with Windows computers.



Step 1 - Access your snipping tool. This can be done by searching your Windows PC for the word 'snipping' and opening the program. 




Step 2 - Once the snipping tool is open, select the 'new' button to begin your snip. 





Step 3 - Drag out the snip around the portion of the screen you wish to capture. 


Step 3, Snipping 



Step 4 - Emailing your screenshot. 

  • Email your screenshot to support@1-grid.com with your query.