This article provides you with information on how to provides our live Support with a screenshot so you may be assisted faster. This article is valid for users with Windows computers.

Step 1 - Access your snipping tool. This can be done by searching your Windows PC for the word 'snipping' and opening the program. 

Step 2 - Once the snipping tool is open, select the 'new' button to begin your snip. 

Step 3 - Drag out the snip around the portion of the screen you wish to capture. 

Step 3, Snipping 

Step 4 - Emailing your screenshot. 

  • Email your screenshot to with your query.